My order was accurate and the food was hot and delicious.
After trying to get a number of someone over her and her not wanting to give it up I walk out without the food or the refund (bc it takes days/week to do the refund) and let them know I will just google the corporate number. While IN MY CAR the delivery guy walks to the parking lot and says to me "the order didn't go through because the card declined"....1. the card did not decline it has been taken out of my account still the next day... 2. Why did the pizza say it was on the way and would be delivered by 8:03... 3. Why was my order "delayed for a later time & in the oven now" if my card didn't go through???????? I am waiting to hear back from corporate now.. they said it could take 3 days. I sure hope my issue is resolved & I hope this review helps someone out from being hangry & wasting time. & catching emphysema!! Also this manager needs training!!
My food is always on time and delicious. The drivers are always super nice and professional. Carry out needs a little work with their attitudes, but the food is worth it and I order more delivery anyways so as long as the drivers keep rocking I will be happy!
Normally, customer service seems like an after thought at most pizza delivery places. I had a bad experience months ago with Pizza Hut, but decided to give them another shot. Tonight, the driver forgot part of my order and said he would be back within ten minutes or so. After twenty minutes, I decided to call and see what the hold up was. I spoke to an extremely friendly and helpful manager, who deeply apologized for the mishap. As I was telling her to credit my card back on the missing part of my order, the driver knocked on my door with the order. I told her it had arrived, and to cancel the refund, however for the trouble she credited me more than double the cost of the food I was initially missing and proceeded to apologize again and thank me for my business. Never have I received such great customer service from a genuinely friendly and apologetic individual from any delivery service. I have to rate 4 stars because the order wasn't initially fully delivered, but knowing they own up to accidents and immediately fix the problem and then some shows they're a good place to do business with.
We usually order from Papa Johns, but wanted to try something different by ordering a pasta. Ordered and PAID around 7:30 on the internet through the website & it said our order would be delivered by 8:03. Around 8:50 I call to check on our order & the phone gets transferred to the manager.. if that's what you call her. VERY VERY rude to a customer. She asks what our order was... first she says she needed to get In touch with the delivery guy And would give me a call back... I stopped her by asking if we needed to come and pick it up... after being on hold for 10-15 minutes she then said it was showing on her end what we ordered wasn't matching up with what I was saying we ordered then her story was we placed for a order at a later time and it was in the oven now. She then argued with me the order had not been payed for yet, that there was no card on file... I let her know I had a confirmation number and the order was pending out of my account. She still argued so I told her I would be there in 10 minutes to prove this to her .... since the "customers not always right" & apparently I was lying. With proof in her face she was still doubting me. I get there to seeing her outside smoking a cigarette (it was not time for a smoke break...Don't you think you should be checking on what's wrong with your system & why your customers order hasn't gone through, manager) when I walked in to the Pizza Hut all you could smell was cigarettes... I show her on my phone the mobile app of where Pizza Hut has taken my order out of my account, I show her the email Pizza Hut sent me saying my order will be delivered that night at 8:03 & I show her the payment approval from the Pizza hut website .... her and the delivery guy are now trying to belittle me saying that I am wrong when I have ordered this food & it's been paid for; they are now showing me her screen where it's saying her system is saying it's not paid for (how did she see that when she couldn't see my order that should've been delivered an hour ago??) .... that's not something she needs to be arguing with me about because what I have is that it did and I have been charged. I told her I did not want the food I wanted a refund because walking into a Pizza Hut you should smell pizza not a cigarette store, right? Oh and the MANAGER when I told her I didn't care to see her screen that I have the payment gone through on my bank she wants to say "well you can read can't you" VERY PROFESSIONAL.
I LOVE the pizza. However, I am pissed that my neighbor (2 houses farther than me) can get Pizza Hut to deliver to them but we can't. I have spoken with managers and e-mailed corporate. We tip very well, Papa John's drivers love us.
Pizza Hut is a US Meal Delivery based in Prattville, Alabama. Pizza Hut is located at 711 E Main St, Prattville, AL 36067, USA.
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