We were so upset with the doctors ignorance and unprofessionalism but later on we just felt pitty for her bad behavior. We are changing the vet. Please do not use this vet.
The doctor is extremely ignorant and unprofessional.
I took my puppy to this vet about a week ago. When I got out of the car the doctor was going to her car saying hello to me. And she left. Went inside and there was a young lady at the counter asking me and my husband “what can I help you?”, we said “our puppy keeps throwing up all day”. And now she says “Actually the doctor is not here for today. We can’t help you” so we said we just so her in the parking lot but it’s okay we will leave.
I started taking my pups here a couple months ago. It has been a great experience since. I am a first Ike dog owner and this place has made it so easy. We rescued a dog and she is in perfect health. I recently rescued another puppy who looked like he was left for dead. He had all types of worms and just poor health. This vet has helped me get my puppy healthy and they call often to check on his health. I love boarding them here as well!
Well I am in the process of looking for another Vet. To many strikes in just 3 short months of using this facility. (1). I boarded my dog for 3 to 4 days and he developed Kennel Cough. They prescribed medicine that I had to pay for, but he developed Kennel cough at their facility. He’s 8 years old and never had this happen before. (2) Took my dog in for grooming at 7 am. Told it would take 3 hours, after not receiving a phone call I followed up at 1pm, only to be told my dog was groomed, except nails. He would be ready after groomer retuned from lunch. Why not finish him, nails take 5 mins??? Well then I go pick him up a hour later and he still not ready. So the person working the front counter goes back and cuts his nails and now he is bleeding from that experience as I take him home. (3). While I’m waiting at front counter for my dog another gentleman brings his dog in who is barking quite a bit. I happen to look back at the Counter Rep and catch her look of disgust of having to deal with this dog. (4) I call on Weekend because my dog has ear infection, Doc calls me back after second message and says it will have to wait till Monday. Gives me remedies I had already looked up, but no option to get medicine after hours. I brought my dog in Germany and he has lived in and been cared for Vets on Turkey, Tucson Arizona, Chicago, and Alaska. Never have we had any of these experiences, and I have all these in 3 short months.. Time to move on and I tried to give benefit of doubt. Just cannot keep doing it and they really need to have people work the front counter that displays a loving attitude toward pets. They faces don’t say I love doing this for a living.
Dr. Myers has always been professional and taken good care of our animals. Dr. Myers and her staff were very kind and caring when we had to put our Boxer down because she had cancer. They are very down to earth and easy to talk to and always answer our questions. Thanks Dr. Myers and Staff!!
A day later my husband got an e-mail from the doctor basically saying “Your wife was rude. Please find another vet. We can provide your pets data.”
First off I will say I like Dr. Myers. Used her as my only vet when we first moved to Prattville, a bit on the expensive side. This being said. I changed vets due to the fact when I needed her for a new puppy that had parvo, I was told on a Friday to call back on Saturday. When we need we were told to call on Monday because Dr. Myers was off that weekend. So now we are using a great vet with better prices and has 24 hr care right here in Prattville. And our puppy is alive and well.
What is the point if a vet is open without doctor? This is a totally stupid situation.
River Region Veterinary Services is a US Veterinary Care based in Prattville, Alabama. River Region Veterinary Services is located at 697 Old Farm Ln N, Prattville, AL 36066, USA.
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