My experience was beyond Acceptable! I know this review is lengthy but I was just so impressed. I had just got back from a 4 day road trip & somehow acquired a slow leak in my right front tire. I knew I was needing new tires soon but did not look forward to the inconvenience of shopping around, checking out what that particular tire distributor was going to offer such as road hazard, rotation options, convenience, financing options & the most important the customer service that comes along with maintaining my vehicle. Might I mention, my vehicle was not even purchased from this dealership! I called & requested a price on tires & was transferred to the Service Dept. A very nice, informative lady named Vickie answered the phone, asked me what I was looking for in a tire, got my tire size & within minutes, I was emailed 3 different quotes with finance information. I let her know my decision & was answered back with a phone call to set up instructions. I had mentioned to her I had a slow leak & she offered for me to stop by there on my way home & they would look at it, so I did. I pulled right into the Quick Lane service & was greeted by this young lady who was in fact, Vickie, the lady I had been conversing with, she called out to this very nice serviceman named Daryl & he suggested we put it up on the rack so he could look at my tire. There was a dark spot on my tire about the size of a silver dollar & within that spot was a chunk of rubber missing with the metal radial strips broken, he said it was unbelievable that I didn't have a blow out. Vickie said wow, that is just something & said we really don't want you driving on that tire & your tires will be here in the morning, so let me see what I can do. Well she went inside & next thing I know, she comes out with a offer of them giving me a loaner car & when I got off of work the next day, my new tires would all be on & ready to roll! Wow, just wow, I have never been so impressed by a dealership especially one where I hadn't purchased my vehicle from! I give this place both thumbs up!! Thank you!
A new Customer!
I recently purchased a 2012 BMW 328I with the help of John McCallister and had service completed on it with the help of Bruce Williams. These guys were extremely helpful. They kept me informed throughout both processes, they worked with me on my schedule and made me feel very comfortable. You guys offer a stress-free environment and I will continue to do business with and refer others to your dealership. I love my car~ Thank you!
Ask for Chris Davis. No hassle! He helped me along the way with my purchase and I can't thank him enough! Long Lewis River Region is the Dealership to shop with
I recently worked with Steven Davis of Long-Lewis on an out-of-state purchase of a late model used vehicle. Steven was very helpful in providing details and pictures of the vehicle. He worked with Me very professionally to get the details of the price worked out. He helped Me to get the right price and to get the vehicle delivered in first=class condition. I recommend working with him.
Wonderful buying experience. Expert staff who are helpful, knowledgeable, and professional. I highly recommend Long-Lewis River Region.
Don Schauber
Long Lewis Of The River Region Inc is a US Car Dealer based in Prattville, Alabama. Long Lewis Of The River Region Inc is located at 2091 Highway 14 East, Prattville, AL 36066, USA.
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