I stopped by Prattville Pep Boys today. Tire pressure light was on. They checked and added air to my tires, showed me where to find the appropriate pressure amounts (in door) then gave me a handy dandy air gauge on a key ring. You just can't get better service/education than this. Thank You Pep Boys and I'll see you next oil change.
DO NOT trust this store!!!! DISHONEST!!!!! Took my car in for a brake check and was told I needed over $400 worth of work. I did not feel comfortable with what they were saying so I took it somewhere else and there was NOTHING wrong with my car! Would rate this store a NEGATIVE One Million!!!!
We were traveling down I-65 from Pennsylvania to Texas when the front right hub bearing started making ominous noises. Having had the left one go out previously, we already knew it was important that we stop as soon as possible and get it handled. We called several dealerships in the Montgomery area, but they were all close to closing and the mechanics had gone home. After being told the closing mechanics at Firestone in Prattville weren't knowledgeable in that area, we asked for a recommendation and were told to try Pepboys down the road. The service manager Jason answered the phone and didn't hesitate to tell us to come in. We were 20 miles from the location with the hub bearing squealing the whole way. We made it safely and Jason and his crew quickly and efficiently replaced the failing hub bearing. He even allowed us to bring our dog into the waiting area with us, and let us eat some dinner that we had walked to get. We were able to make it to our reserved hotel room for the night and continue on our way home. Thank you!!!
My wife and I have used Pep Boys for at least 5 years. We get our tires there and occasionally a repair that I cannot do myself. We have even recommended friends and family there. Recently we had to rake my wife's Transit Connect in because one of the tires we purchased several months ago went flat while my wife who is a courier was working. Our roadside assistance sent someone to put the spare on so I went online to schedule a repair that Saturday. We dropped the car off friday night and by 1 pm on Saturday we had not heard from them so I called and was told that they found a nail in the tire and repaired it at no cost. We were out of town so my daughter in law picked up the vehicle for us. While putting gas in it on Sunday I looked and noticed the spare tire was still on the front so I checked the back where the spare goes and our new tire was still there and still flat. I called the manager on Monday who expressed his apologies and said he would get to the bottom of it. My wife had to drive to Mississippi for her job on a spare tire so he said to have her bring it straight in when she got back. My wife got there and was told by the assistant that the tech had taken the nail out of the spare tire but when my wife said she wanted to see the place it was plugged the story changed to nothing had been done because there was no nail. They finally took the bad tire and plugged it insinuating that there had been no nail but that we must have punctured the tire ourselves. We were not charged for anything but the fact that we were told a lie about removing a nail from a tire that was not flat and my wife had to drive six hours on a spare tire creating a potentially dangerous situation for her is inexcusable. We used Pep Boys because we could get 6 months interest free financing, but we will be searching for another financing avenue in the future.
I've been at this pepboys a few times within the last 2yrs. They seem to do descent work, but slow and very overpriced. As far as pricing and service here, I have found better places for my needs and have no plans on returning.
Pep Boys Auto Service Tire is a US Car Repair based in Prattville, Alabama. Pep Boys Auto Service Tire is located at 1749 E Main St, Prattville, AL 36066, USA.
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