Tooth hurt for months after a recieving a filling.
My first visit to Dr. Woods office last year was great. I scheduled an appointment with him earlier this week to get a referral for an orthopedic surgeon to remove my wisdom teeth. I explained that I needed to get in as soon as possible, because my teeth are causing me a lot of pain. They promptly scheduled me for the following Thursday at 2 o'clock. I made arrangements with my work for a 2 o'clock appointment (meaning to leave at 1:30). I needed up leaving at 1:15 in case I needed to fill out paperwork, and made my way over to Dr. Woods office when I received a phone call at 1:20 "reminding" me of my 1:00 appointment... I told them I wrote down 2 o'clock when I made the appointment but was just 10 minutes away, to which one of the receptionist or whomever makes those calls informed me that it was too late... thanks so much. Not only was I told the wrong time for my appointment, but they allowed 20 minutes to pass before calling me to inform me that I was now too late to make it. She made no attempt to reschedule, basically just said "tough luck". So I told her I won't be coming to their office any longer and she replied "okay" and hung up. Let's be honest, odds are I would've been waiting there another 10 minutes after I arrived... I'm very disappointed with how the receptionist handled herself and that no one bothered to confirm the appointment. I understand mistakes are made, but the necessary efforts for Dr. woods staff to ensure his patients needs are being met were extremely below standard today.
Dr wood has no customer services/bedside man or skills.
This was my daughters first time going to a dentist that was not just pediatric....it was a great experience for her which she was nervous but Dr Wood was wonderful with her and the staff was so sweet. This is a great place to go.
I have been using Dr. Woods since I was a young adult. I have always found him and his office staff to be friendly, accommodating and concerned. I never have to wait long and trust his judgement. I made an appointment today with one phone call and at a time that worked well for me.
Alan A Wood Dmd is a US Dentist based in Prattville, Alabama. Alan A Wood Dmd is located at 474 McQueen Smith Rd S, Prattville, AL 36066, USA.
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