Excellent dental office all the way around! The hygienists were friendly and eager to meet my every need. The front office staff were extremely efficient (and very patient with me when I had to reschedule twice!). The dentist just seems like a perfect example of a good dentist! The office just ran smoothly -- I felt like they all enjoyed their jobs and it was a happy place to be. Finally, I didn't feel like it was being pressed to buy services I didn't need.
We were clients with this dentist for a few years. I had a family emergency come up and was forced to reschedule an appointment last year. After we attended our rescheduled appointment, we scheduled an appointment six months later. Unfortunately, my number had been changed and they were not able to get ahold of me to remind me of our appointment. They then dropped my child as a client. We were never given a warning or given an opportunity to remedy the situation. I was never emailed or mailed with any information of an appointment reminder. I understand that there was miscommunication, but the office manager was not at all helpful in resolving the matter. She made no attempt to help and seemed to have a "I could care less" attitude. In my opinion, it is obvious that they do not care about keeping clients. Last year was a really difficult year, I lost two immediate family members. It took a toll on my entire family. The Kornegay office refused to take into account why I had to reschedule my first appointment. The number change was an error on my end, but I honestly did not think to update it with everything I have to juggle day to day. We are all human and we all make mistakes. It would have been nice to have experienced a more compassionate, professional approach from this dentist office, especially since we have been going to them for the last couple of years.
All I can say is if you worry when you have to go to the dentist, you definitely want to see Dr Kornegay. He is easily the best I have ever had. Top of the top and I have the experience to say that!
Friendly, efficient, and very informative. I left with no question unanswered. Additional advice and suggestions for maintenance and other treatments well explained as well as possible issues. Kelley was exceptional. Will request her again on my next visit.
I have been seeing Dr Kornegay for 43 years and I think he the very best. He is always professional and kind. He is well trained in his profession and I highly recommend him to others.
Kornegay J Randall Dmd is a US Dentist based in Prattville, Alabama. Kornegay J Randall Dmd is located at 711 Kornegay Drive, Suite B, Prattville, AL 36066, USA.
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