The customer service at this location is horrible. You can walk around for twenty minutes and no one will ask to help you. I came in looking for an item for my computer. A member of the Geek Squad, Allen said that did not have it and I ended up finding it on my own. Allen by far has the worst customer service I have ever seen. He is not friendly at all and makes it feel you are bothering him. I have dealt with the Geek Squad in the past but dealing with him was the worst.
Always pleased with my trips to Best Buy in Prattville, AL. Sales Staff is very informative, courteous and helpful. I would highly recommend this store to everyone.
Worst Phone Sales Associates EVER! Waited for over 30 minutes to be helped to buy an iPhone 8. Will not be shopping at this store again as this was the 2nd incident in less than a week.
Went there looking for a chromecast and waited 10 minutes for someone to point me in the general direction of "home theatre". I never found a sign that said "home theatre", I researched what I needed on my phone and went to a different help desk and explained my wants, the inattentive person instructed me to go "over by the Bluetooth" after which I received another point to the general direction of what i allegedly needed. Pretty frustrating. I thought best buy had good customer service. No more trips there for me
This Best Buy is trash. Ordered a laptop and received it broken, went in next day to return it and they said my replacement will be shipped to my home in the next few days; come to find out they never placed the order at all! Customer service hung up in my face after letting me know this, instead of ensuring my order gets taken care of. Definitely never doing business with them again. If you plan on purchasing expensive electronics I would highly suggest not buying through best buy.
Best Buy is a US Electronics Store based in Prattville, Alabama. Best Buy is located at 2431 Cobbs Ford Rd, Prattville, AL 36066, USA.
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