They refused to refund me my money In Full EVEN THOUGH they stated they could accomdate what I requested.
Nice clean large rooms. Friendly staff. Good price
Waited to Monday and Patel would not refund me my money stating that I occupied the room. Which was an absolute LIE! HE JUST DIDNT WANT TO REFUND ME MY MONEY! They had me marked as a No Show.
Looks nice on the outside. But not great inside we killed 2 bugs one possibly a cockroach. If it wasn't so late and we weren't so tired we would have left. We slept with the lights on. We showed the desk attendant and she didn't say a word just shook her head yes and that was it!!
Booked a room online with Baymont Inn requesting certain amenities like wifi, pool, & free parking on 11/4/17. Which the website stated they could accomodate. The ONLY reason I booked this room was so that my kids could enjoy themselves At The Pool while my husband worked in the area. Mind you it was 80°+ weather this weekend and the past few weeks and we were traveling from Atlanta.
I hate poor customer service! Do Not Stay Here.
So immediately I canceled my reservation and requested a refund. They told me to wait until Monday when the owner, Patel would be in.
After waiting another 2 days which they asked me to(to investigate); they only offered me 20% which was $13.67. However I paid upfront $66.97!
We always have a wonderful time staying at the Baymont. My name is Matthew. My wife and I, Nicole, always enjoy the clean rooms, service and location. Tamara, who works the front desk, is the most awesome person I have ever met. Her willingness to help and kindness are second to none.
Great place to stay. Clean accommodations, and very Nice host at front desk.
After making the reservation I called the actual hotel to get a late checkout which they couldn't accommodate. That's when I found out the pool was outdoors and was closed.
This Hotel is a Sum Lord!!! They take money but when they can't guarantee you what they said they refuse to refund you. Never again will I stay at this Baymont Inn or any other for this matter.
Baymont Inn Suites Prattville is a US Lodging based in Prattville, Alabama. Baymont Inn Suites Prattville is located at 104 Jameson Ct, Prattville, AL 36067, USA.
Please contact with Baymont Inn Suites Prattville using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Baymont Inn Suites Prattville opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Prattville